Cloud IP PBX
Cloud IP PBX
Comprehensive telephony features to meet the demands of your business
Caller ID display
Give users the ability to see the caller ID on the phone display.
Transfer the call to the appropriate party, attended or unattended transfer.
Call/Group Pick up
Pick up group call or individual call is never so easy.
Park your call and retrieve it from another station.
Busy Lamp Field (BLF)
Secretary’s favorite feature – allow them to manage the calls of their boss or colleague.
Program your most commonly called number in personal or global speed dial list.
Call Hold / Resume
Put the caller on hold. Let them listen to your favorite music-on-hold.
Going offsite and need the call to be forwarded to your mobile phone? No problem, just activate the call forwarding function from the IP phone, softphone, mobile app or self-service portal.
Allow the user to answer incoming calls when in conversation.
Cannot remember the extension of your colleague? No worries, just search their name via the directory service and click to call the party.
Call detail records
Capture the call history and billing details
Screen caller number before accepting calls. Block nuisance calls if necessary.
Upload your own music or customized recording. Play your favorite music or adv to the caller when the call is put on hold.
Never miss an important call with voicemail service.
Do not want to be disturbed? Press the DND softkey and all calls will be routed to voicemail. Let you focus on your work !!
End-user Self-Service Portal
Self-Service Portal for end-user to manage the settings of their extension; offload administration
Increase productivity with our mobility features
Single Number Reach
Give users with the ability to be reached via a single enterprise phone number that rings on both their IP desk phone, Personal Computer, and their mobile, simultaneously
The Follow-me service provides the user with the option to forward their calls any of several phone numbers.
Allow users to manage their voicemail from phone, softphone or their mailbox.
Users get to enjoy three-party conferencing or create dial-in conference bridge to support multi-party conferencing.
Contact Center features
Delivery superior customer service and improve customer’s satisfaction
Route call to a group of personnel (Ring-all, Round Robin)
Put the call in a queue when all agents are busy
Route the call to the best agent to handle the call
IVR – Interactive Voice Response to classify calls and route them accordingly
Press 1 for sales, 2 for support. Let the system classify your calls and free up your staffs
Record the conversation for quality management
Don’t remember the extension of the person you are looking for? No worries, let our dial-by-name search and call the staff for you.